FAQ

Frequently Asked Questions

1. How do I place an order?

To place an order, browse our collection of pre-designed t-shirts, select your preferred design, choose the size and color, and click "Add to Cart." Once you’re ready, proceed to checkout and follow the instructions to complete your purchase.

2. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods. You can select your preferred payment option during checkout.

3. How long will it take to receive my order?

Once your order is placed, it typically takes 1-3 business days to process before it’s shipped. Shipping times vary based on your location, but you can expect to receive your order within 5-7 business days after processing.

4. Can I return or exchange a t-shirt?

Yes, we offer returns and exchanges within 30 days of purchase as long as the t-shirt is in its original condition, unworn, and unwashed. To initiate a return or exchange, please visit our Returns & Exchanges page or contact our customer service team.

5. Do you offer international shipping?

Yes, we ship worldwide! Shipping rates and delivery times will vary depending on your location. International customers are responsible for any customs duties or taxes that may apply.

6. How do I care for my t-shirt?

To keep your t-shirt looking great, we recommend washing it inside out with cold water, using a gentle cycle, and tumble drying on low heat. Avoid using bleach or ironing directly on the design.

7. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We’ll be happy to assist you with a replacement or refund.

8. How can I track my order?

Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier’s tracking page.

9. Can I change or cancel my order after it’s been placed?

If you need to make changes to your order or cancel it, please contact us as soon as possible. We’ll do our best to accommodate your request, but once the order has been processed and shipped, changes may not be possible.

10. How can I contact customer support?

You can reach our customer support team through our Contact Us page, by email at support@tristatemg.com, or by calling us at 732-520-0506. We’re here to help!